Frequently Asked Questions

  • FAQ Video: 
    What is POPStation?
General Information
  • What is POPStation?

    POPStation (Pick Own Parcel Station) is a new and secure way to collect your parcels. Shop online with our retail partners and have your items delivered to a POPStation near you for self-collection anytime at your own convenience. There is no additional charge for collection at the POPStation.

    FAQ Video: 
  • How does POPStation work?

    SingPost will integrate with your favourite retailers on their websites to offer delivery to the POPStation. After you have completed your order, select POPStation as your preferred delivery address and choose the one most convenient for you. You will receive a sms and email notification once the parcel is delivered to your POPStation and you can pop down to collect it anytime at your own convenience. It’s free and it’s secure. Click here to learn more.

  • Why use the POPStation?

    The POPStation offers great convenience as customers choose which POPStation to collect their parcel anytime at your own convenience. There is no need to wait at home or head to the post office to collect your parcel. POPStation is also very easy to use and you can collect your parcels fuss-free! What’s more – it’s a free service and you can be assured of the security of your parcel because we have put in place very stringent and secure processes.

  • Which retailers offer delivery to the POPStation?

    We are constantly working with the retailers to offer consumers delivery to the POPStations. Click here to check out the current retail partners. Request your favourite retailers to offer POPStation for you on their websites!

POPStation mobile app
  • What can I do with this App?

    You can view your parcel history, obtain the QR Code / PIN number to unlock the POPStation locker, update your preferred contact details in the event that SingPost needs to contact you and use the “Air Unlock” function to unlock the POPStation locker using your mobile device.

  • How do I view my parcel history through POPStation?

    Go to “My Parcels” log in with your email address and password. After verification, your parcel history will be displayed on screen.

  • What is "Air Unlock"?

    “Air Unlock” is a function where you can unlock the POPStation locker with your mobile device to retrieve your parcel.

  • I entered the tracking number but I encountered errors. What should I do?

    Please ensure:

    • you have entered only one (1) tracking number into the field at one time.
    • you have entered a full tracking number (with the prefixes and numbers) 
    • no spaces in between the tracking numbers

    If the issue still persists, it is likely that we have not receive your item from the sender. Please try again 24 hours later or contact our Customer Service Officers at 6845 6655.

Rent-A-POP
Collecting parcels
  • How do I collect my parcels from the POPStation?

    After you have chosen to deliver your parcel to a POPStation from your retailer’s website, SingPost will deliver the parcel to your POPStation. You will receive an sms and email notification once the parcel is delivered to your POPStation and you can pop down to collect it anytime at your own convenience. Click here to learn more.

  • Do I need to register for a POPStation account to deliver my parcel to a POPStation?

    Currently, you do not need to register for a POPStation account. You can shop with our partner retailers  and choose to deliver your parcels to a POPStation for self-collection. We will create a POPStation account for you and send it to your email account, after you have chosen to deliver your parcel to the POPStation. Simply login with your ID and password to retrieve information on your POPStation parcels. You can also track your parcel on www.speedpost.com.sg

  • Why do I receive an email on my POPStation account? What can I do with it?

    We will create a POPStation account for you and send it to your email account, after you have shopped online with our partner retailers and chosen to deliver your parcel to the POPStation. Simply login with your ID and password to retrieve information on your POPStation parcels. You will be able to track your parcels, retrieve Collection PIN codes and more features to come! Alternatively, you can also choose to collect the parcels using the POPStation mobile app.

  • I did not choose to collect my parcel at the POPStation. Why did I receive a Delivery Notification to do so?

    You were not at home to receive your parcel when our parcel ambassador tried to deliver to your delivery address. Hence our parcel ambassador redirected your undelivered parcel to a POPStation nearby for you to pick-up anytime at your own convenience. Simply bring the Delivery Advice to the designated POPStation and follow the instruction on the kiosk to retrieve your parcel.

Returning parcels
Posting parcels
Need help? Call +65 6845 6655
Our customer support is available 24 hours for you.